FAQ's

CUSTOMER SERVICE:

Customer Service email : support@simplesoulutions.co

Response Time: 1-2 business days

RETURNS/EXCHANGES:

Our items are handcrafted and made to order. We accept ZERO returns or exchanges unless incorrect item is received.

ORDERS:

In the event that your order is lost or missing in the mail we do advise you to follow up with the postal service and file a claim with them. All packages are insured. We also ask that you forward all details to our customer service department.

Undelivered / lost packages may be reissued.

Delivered / lost / stolen packages may be reissued after claim is filed.

SHIPPING / PROCESSING:

ALL orders are fulfilled within 3-5 business days.

Tracking numbers can take anywhere from 1-4 business days to update depending on when the post office scans in your package.

Due to Global Shipping delays, shipping delays can exceed up to 5-7 days for US orders and 5-12 days for international orders.

DISCLAIMER:

Our products are not FDA approved and are not guaranteed to work on everyone's skin. We DO NOT give medical advice. For any medical concerns please consult a doctor.